Privacy Policy and Legal Notice
Last updated: April 3, 2026 — Assurances AccesDirect inc.
Assurances AccesDirect inc. (hereinafter « AccesDirect », « we ») is committed to protecting the privacy of individuals who use its website (accesdirect.com) and insurance brokerage services. This policy complies with the Act respecting the protection of personal information in the private sector (Law 25, Quebec) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Data Protection Officer
In accordance with Law 25, AccesDirect has designated a Data Protection Officer (DPO):
Officer: Jean Boissonneault
Title: President, Assurances AccesDirect inc.
Address: 108 rue Notre-Dame Est, Thetford Mines (Quebec) G6G 2T1
Phone: 1 866-357-4451
Email: confidentialite@accesdirect.com
2. Information Collected and Purposes
We collect only the information necessary for the purposes outlined below:
| Type of Information | Purpose | Legal Basis |
|---|---|---|
| First name, last name | Identify the person to prepare an insurance quote | Consent / contract performance |
| Email address | Send quotes and communications related to the file | Consent / contract performance |
| Phone number | Contact the customer to finalize the quote | Consent / contract performance |
| Postal address, postal code | Determine available coverage in the region | Contract performance |
| Information about vehicle, property or business | Prepare a personalized insurance quote | Contract performance |
| Navigation data (cookies, IP) | Audience analysis, site improvement, security | Consent / legitimate interest |
3. Sharing Information with Third Parties
Personal information collected as part of an insurance quote request may be shared with the following partners, for the sole purpose of preparing and transmitting an insurance quote:
- AccesDirect partner insurance companies (Intact, Aviva, Promutuel, L’Unique, Echelon, Pafco, Jevco and others)
- Assur360 inc., technology and distribution partner
- IT service providers hosting our platforms (under equivalent confidentiality conditions)
We never sell your personal information to third parties for commercial purposes unrelated to your insurance request. Any transfer to a partner is governed by a confidentiality agreement compliant with Law 25.
4. Retention Period
We retain your personal information as long as necessary to achieve the purposes described in this policy, and in accordance with applicable legal obligations:
- Quote files: 7 years from last activity (legal obligation in insurance)
- Marketing communications: until withdrawal of consent
- Navigation data (cookies): maximum 13 months
- Claim files: 10 years (Insurance Board regulatory requirement)
5. Your Rights (Law 25)
In accordance with Quebec Law 25, you have the following rights regarding your personal information:
- ✅ Right of access: obtain a copy of the information we hold about you
- ✅ Right of rectification: correct inaccurate or incomplete information
- ✅ Right to erasure: request deletion of your information (subject to legal retention obligations)
- ✅ Right to data portability: receive your information in a structured, machine-readable format (as of September 2024)
- ✅ Right to withdraw consent: withdraw your consent at any time for consent-based processing
- ✅ Right to object: object to certain processing of your information
To exercise any of these rights, please contact our Data Protection Officer at confidentialite@accesdirect.com. We will respond to your request within 30 calendar days.
6. Cookies and Tracking Technologies
Our site uses cookies for the following purposes:
- Essential cookies: necessary for site functionality (no consent required)
- Analytics cookies: audience measurement (Google Analytics or equivalent) — with your consent
- Advertising cookies: retargeting and targeted advertising — with your consent
You can manage your cookie preferences through the consent banner displayed on your first visit to our site, or in your browser settings.
7. Information Security
AccesDirect implements appropriate administrative, technical, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our site uses HTTPS protocol (SSL/TLS encryption) for all data transmissions.
In the event of a privacy incident likely to cause serious harm, we will notify you promptly, in accordance with Law 25 obligations, and will report it to the Commission d’accès à l’information (CAI).
8. Links to Third-Party Sites
Our site may contain links to third-party websites. AccesDirect is not responsible for the privacy practices of these sites and encourages you to review their own privacy policies.
9. Website Terms of Use
By accessing the site accesdirect.com, you accept these terms. You agree not to: distribute unlawful or harmful content, introduce malware, attempt to hack our systems, reproduce our content without written authorization, or use our site for fraudulent purposes.
AccesDirect reserves the right to modify these terms at any time. Modifications take effect immediately upon publication on this page.
10. Complaints and Recourse
If you have questions or concerns about how we manage your personal information, please first contact our Data Protection Officer at confidentialite@accesdirect.com.
If you are not satisfied with our response, you may file a complaint with the Commission d’accès à l’information (CAI) of Quebec:
🌐 www.cai.gouv.qc.ca
📞 1 888-528-7741
11. Disclaimer
The content of this site is provided for informational purposes only. AccesDirect cannot be held responsible for errors, omissions, or inaccuracies in the published information. The insurance quotes presented are indicative and may vary based on your actual profile. Only your signed insurance contract is binding.
Assurances AccesDirect inc. | 108 rue Notre-Dame Est, Thetford Mines (Quebec) G6G 2T1 | 1 866-357-4451 | confidentialite@accesdirect.com
Authorized damage insurance broker — AMF Quebec | Member of the Insurance Board | Law 25 compliant