Complaint Handling Process
AccesDirect.com is committed to providing quality service to all its users. If you are unsatisfied with our services, we invite you to let us know so we can resolve the situation quickly.
Step 1 — Contact Us
Contact us by email at admin@AccesDirect.ca describing the nature of your complaint. Include your complete contact information and any relevant documents. We will acknowledge receipt of your complaint within 5 business days.
Step 2 — Analysis and Processing
Your complaint will be analyzed by a designated representative. We are committed to providing you with a written response within 20 business days following receipt of your complaint. If additional time is needed, we will inform you.
Step 3 — If You Are Unsatisfied with Our Response
If the proposed resolution does not satisfy you, you can:
- Contact the applicable regulator:
- Contact the Insurance Chamber:
- Contact the Office of the Protection of the Consumer:
Complaint Register
In accordance with requirements, we maintain a register of all complaints received. This register is retained for a minimum period of 7 years and is available upon request from the.
Contact Information
AccesDirect
108, rue Notre-Dame Est
Thetford Mines, QC G6G 2J8
Email: admin@AccesDirect.ca