Our partner Intact Insurance offers custom-tailored insurance products designed for your needs.

Intact Insurance, Canada’s largest auto insurance, home insurance, and business insurance provider protecting three million customers across the country, has achieved the highest customer satisfaction rating among private auto insurance companies in Quebec, according to a recent J.D. Power and Associates® study. They also confirm the unique and personalized experience that our approximately 475 insurance brokers in Quebec provide to their clients every day. While our mission is to protect what matters most to our clients — their homes, vehicles, and businesses — at Intact we believe that insurance is ultimately about people. The study awarded Intact Insurance 842 points on a scale of 1,000 points. Intact Insurance stood out in the following three categories: quality of customer interactions, costs/premiums, and quality of insurance claim settlement services. The 2010 consumer satisfaction study for auto insurance across Canada, conducted by J.D. Power and Associates®, is based on responses from approximately 10,000 insured individuals. Published for the third consecutive year, it evaluates consumer satisfaction across five categories: interaction quality, costs/premiums, product range, billing and payment, and quality of claim settlement services.  

A matter of strength, stability, and trust

• Trust. Customers who have filed claims with Intact Insurance show a very high satisfaction rate. For good reason: with our Service Guarantee, you’ll be in direct contact with one of our advisors within 30 minutes of your call. (Certain conditions may apply).
• Strength. Intact Financial Corporation has obtained an A3 long-term issuer rating from Moody’s Investors Services, while its five major insurance subsidiaries have been granted an Aa3 financial strength rating.
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Get your life back to normal

Intact Insurance understands that you have specific needs that change as your life evolves. That’s why we offer custom-tailored solutions with flexible products that you can combine to achieve more comprehensive coverage. At Intact Insurance, Canada’s largest auto, home, and business insurance provider, we protect more than three million customers across the country. This nationwide presence means we can work closely with your insurance broker to provide you with the exceptional service, security, and consistency you expect. Only your insurance broker can help you find the best boat insurance, auto, business, or home insurance for you. You insure to protect the things you truly care about. The coverage you choose for yourself or your business must absolutely reflect who you are. At Intact Insurance, we count on our coast-to-coast presence and the strong bonds we share with brokers who live and work in your community to always be close to you. The result: you benefit from high-quality service provided by people you trust, in a context focused on well-being and continuity. We insure and protect the things you hold dear: your vehicle, your home, your business. But in reality, it’s you we prioritize. Because, just like you, we know that insurance is not about things — it’s about people. What really matters is you and how you’d like to feel after an accident or unexpected event disrupts your life. Because you want to get back to normal and have everything be as it was before.

About Intact Insurance

Intact Insurance is Canada’s largest auto insurance, home insurance, and business insurance company, and we protect three million consumers. Our nationwide presence and close relationships with insurance brokers allow us to provide our customers with the exceptional service, security, and consistency they expect. Intact Insurance is a member company of Intact Financial Corporation (TSX: IFC). An unexpected event can happen at any time. When it does, you want immediate help filing your claim. At Intact Insurance, our mission is to help you get a fresh start and return to normal life as quickly as possible. This means offering you a claims experience marked by simplicity, fairness, and respect. It’s best that you contact your insurance broker first. They know you and can give you the best advice for your situation. But if you can’t reach your broker, know that we’re always here to start the claims process with you. To report a claim, contact our 24/7 Claims Service at 1 866 464 2424. We guarantee that within 30 minutes of your call, you’ll speak with an Intact Insurance claims advisor who can help you. If not, we’ll pay you an amount equivalent to your annual premium, up to $1,000.* This is our Service Guarantee. In case of a car accident, we’ll take your word for it. A claims advisor will confirm your deductible and the circumstances of the accident based on your description and will start the claims process before we even receive the police report or third-party information. If you experience an insured loss, you want priority service and quality repairs. That’s what the auto technicians and building restoration contractors in our TrustNetwork™ offer. They always work with quality materials and labor. You can trust them: their work is guaranteed as long as you own the home or vehicle. Do you have adequate coverage? For more details on our products, services, or Intact Insurance, Get a quick online quote!

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Frequently Asked Questions — Intact Insurance

Is Intact Insurance well established in Quebec?

Yes, Intact Insurance is Canada’s largest property insurer and has a strong presence in all regions of Quebec. With over 400 partner brokers in the province, you can easily access its products through AccesDirect, an AMF-certified broker.

What insurance products does Intact offer in Quebec?

Intact offers a complete range: auto insurance, home insurance, condo insurance, tenant insurance, business insurance, recreational vehicles (motorcycle, ATV, snowmobile), and farm insurance. It’s one of the few insurers that covers so many needs under one roof.

What is the Intact auto repair network?

Intact Network is a program that guarantees the quality of repairs performed at accredited shops. In case of an auto claim, you benefit from a lifetime guarantee on repairs done at a network shop, which is a concrete advantage for policyholders.

How does the claims service work at Intact?

Intact offers a 24/7, 7-days-a-week claims service. You can report a claim online, by phone, or through the Intact app. Processing times are generally fast, with settlement often completed in just a few business days.

Are Intact’s rates competitive in Quebec?

Intact’s rates vary depending on your profile, but the insurer is recognized for offering competitive prices, especially for customers with no history. Using AccesDirect allows you to compare Intact with over 20 other insurers to find the best offer.

What’s the difference between Intact and an insurance broker?

Intact is the insurer — it’s the one who covers your risks and pays claims. AccesDirect is your AMF-certified broker: it compares Intact with other insurers, advises you, and represents you in case of a claim. The broker’s service is free for you.

What is the Intact Drive program (telematics)?

Intact Drive is a connected driving program that analyzes your driving habits through a mobile app. Careful drivers can get discounts of up to 25% on their auto insurance premium — an interesting advantage for safe drivers.

Is Intact a good option for farm insurance?

Yes, Intact has a specialized farm insurance division covering farm buildings, equipment, livestock, and liability. It’s one of the most comprehensive options available in Quebec for farm operations.

What happens when my Intact auto insurance renews?

Intact sends a renewal notice about 30 days before the expiration date. It’s the perfect time to compare with other insurers through AccesDirect — even a good customer should verify that their rate remains competitive each year.

How do I contact Intact Insurance through AccesDirect?

Fill out the online form on AccesDirect.com: our team of AMF-certified brokers will compare Intact’s offers with those of over 20 other insurers and submit the best option based on your profile, free of charge and with no obligation.